Refund Policy
Last updated: 31 August 2026
At Bisan Marketing Management Co. L.L.C., we aim to provide clear and transparent terms regarding payments, cancellations, and refunds.
Because most of our services involve customised professional work, allocated resources, strategy, design, development, advertising management, or creative production, payments are generally non-refundable once work has started.
1. Before Work Begins
If a client cancels a project before any work, planning, resource allocation, purchasing, or third-party expense has occurred, a refund may be considered at Bisan's discretion.
Any transaction fees, administrative costs, or third-party expenses already incurred may be deducted from the refund.
2. After Work Has Started
Once work has begun, payments already made are generally non-refundable. This includes work such as:
- Research
- Strategy development
- Design
- Content creation
- Website development
- SEO activities
- Advertising setup
- Campaign management
- Automation development
- Meetings and consultations
- Project management
3. Deposits and Advance Payments
Deposits and advance payments are used to reserve resources and begin project preparation.
Unless otherwise specified in writing, deposits are non-refundable after the project has started.
4. Completed or Delivered Services
No refund will be provided for services that have already been completed, delivered, approved, published, launched, or used by the client.
5. Advertising Budgets and Third-Party Costs
Payments made to third parties are non-refundable by Bisan. This includes, but is not limited to:
- Google Ads budgets
- Meta advertising budgets
- Domain registration
- Website hosting
- Software subscriptions
- Paid plugins
- Stock images or videos
- Printing
- External production expenses
Any refund relating to a third-party service will be subject to that provider's own refund policy.
6. Client Delays or Inactivity
Payments are not refundable if a project is delayed or cannot be completed because the client fails to provide required information, content, feedback, approvals, account access, or communication.
7. Scope Changes
Requests outside the original agreed scope may require additional fees and do not constitute grounds for a refund of the original project payment.
8. Exceptional Circumstances
If Bisan is unable to provide a substantial part of the agreed service due to circumstances under our control, we may offer, depending on the situation:
- A partial refund
- Service credit
- Replacement service
- Revised project delivery
Any such resolution will be determined based on the amount of work already completed and expenses incurred.
9. Refund Requests
Any refund request must be submitted in writing and include:
- Client name
- Invoice or project reference
- Description of the service
- Reason for the refund request
Refund eligibility will be reviewed based on the project agreement, work completed, and applicable circumstances.
10. Contact
For refund-related questions, please contact:
Bisan Marketing Management Co. L.L.C.
Email: office@thebisan.com
Website: www.thebisan.com
Dubai, United Arab Emirates